Because our cookie dough is perishable, Batter Up! Batters cannot accept returns or exchanges. We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. We cannot be responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping information. You can then refrigerate or freeze it until it reaches your desired temperature and texture. The dough is totally fine to eat even if it slightly melts during transit! If your shipment never arrives or the dough flavors are incorrect, please contact us immediately, and we’ll reship your order immediately.